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The purpose of this study is to identify the practical implications of Lean, Six Sigma (SS) and Lean SS (LSS) in the public administration sector. Determining the key themes of these practical implications is also an aim of the present study.

A systematic literature review (SLR) was conducted based on the databases of six well-known academic publishers, namely, Emerald, Elsevier/Science Direct, Springer Link, Taylor and Francis, Sage and Willey online. The review revealed 56 peer-reviewed journal articles published between 2004 and 2020. The “affinity diagram” was applied to group the practical implications of Lean, SS and LSS into logical themes.

A plethora of practical implications of Lean, SS and LSS in the public administration sector are identified in the literature, examples of which are analytically presented. The analysis showed that the practical implications identified can be grouped into 14 meaningful themes, and these themes in turn into categories, formulating thus, a conceptual framework. The key themes that are supported in the literature by most references are the following: human factors involved in Lean/SS/LSS, Lean/SS/LSS benefits and Lean/SS/LSS implementation issues.

Although several databases were used, some publishers might have been missed out in this SLR. The subjectivity in applying the “affinity diagram” is also a limitation of this study. Based on these limitations, further literature review studies can be designed.

Twofold implications arise from the present study, meaning from the practitioner and the academic perspective. The practical implications identified as well as their meaningful themes revealed constitute useful guidelines for managers and decision-makers wishing to implement Lean/SS/LSS in the public administration sector and bridge their knowledge gap between theory and practice. Moreover, all the practical dimensions of Lean/SS/LSS included in the comprehensive conceptual framework formulated could serve as research avenues for academics.

The application of Lean/SS/LSS in the public sector has not been widely reviewed, while the stream of literature focuses on limited issues (critical success factors, benefits, challenges, etc.). Moreover, SLRs in services and specifically in the public administration sector are fewer. Stimulated by this gap and the suggestions of other researchers for future studies, to the best of the authors’ knowledge, this study provides the first SLR which analyzes the practical implications of Lean/SS/LSS in the public administration sector and determines their key themes.

Despite extensive research on Lean Six Sigma (LSS), it predominantly remains focussed on organisational aspects. Individual perceptions were often sidelined. Comparative studies about different perspectives of LSS from the point of view of top management, consultants and employees are unavailable. This paper captures the opinions of these stakeholders about different dimensions of LSS and presents the comparison.

Using empirical research, opinion is captured of three LSS stakeholder categories: top management/business owners, facilitators/consultants and practising managers/employees. Their opinions about 15 different perspectives of LSS, including its future in the Industry 4.0/Quality 4.0 era, are evaluated in this study under 95 variables (decision aspects). Comparison among the opinions of these stakeholders is performed using chi-square hypothesis testing and ANOVA (analysis of variance) methods.

In a total of 95 comparisons, a statistically significant difference among different stakeholders' views is observed in 62 cases. In 33 cases, the opinions of the three stakeholder groups can be considered in agreement with one another.

The findings will help different LSS stakeholder groups better understand the expectations of other groups. During LSS implementation, it will help in aligning priorities and achieving success. Theoretically, it will help in narrowing the research gap about the rarity of comparing views of multiple stakeholder groups.

The comparison among views of three critical LSS stakeholder groups – top management/business owners, facilitators/consultants and managers/employees, is currently unavailable, and therefore, this research provides a fresh perspective to an otherwise extensively researched theme. It is immensely helpful in preventing LSS failures arising from misaligned stakeholder views and expectations.

The aim of this paper is to develop a model that incorporate lean six sigma (LSS) implementation, strategic control system (SCS) and organizational performance (OP) in Malaysian automotive suppliers.

A survey through questionnaire was conducted to determine the level of LSS implementation, SCS and OP measurement. In all, 252 sets of questionnaire were successfully collected that brought to 64.3 per cent response rate. Structural equation modeling (SEM) technique was adopted to analyze the data gathered from the survey. Exploratory factor analysis, reliability analysis and confirmatory factor analysis for testing the construct validity, test for reliability and model measurement were carried out.

This study has provided a comprehensive measurement instrument to implement the LSS practices, SCS and OP for Malaysian automotive suppliers. As a result, seven LSS constructs, four for SCS and four measures for OP have been identified. This research model is a mediator model in which it investigates whether the presence of SCS mediates the relationship between LSS and OP. The analysis result through the SEM method showed that SCS does not affect the relationship between LSS and OP. However, SCS is improving OP when coupled with LSS.

This study has only focused on the structured relationship between LSS Construct, SCS and OP measures. It is possible for other factors in the LSS practices to be studied in future experiments such as total productive maintenance, culture change, role structure and project management skills.

Future researchers could apply the LSS, SCS and OP measurement as a benchmark for use and can be replicated in other industry or country in the world with minor modifications on the critical factors necessary to suit the goals of the organization, culture and business environment. It could also be used as a business excellence and supplier selection tool for practitioners and researchers.

The purpose of this paper is to provide a case study on endorsing process improvement in maritime operations by implementing design of experiments on Lean Six Sigma performance responses. It is demonstrated how process efficiency and environmental muda may be dealt with simultaneously in a lean‐and‐green project driven by hardcore Six Sigma tools.

A 16‐run Taguchi‐type orthogonal design was employed to gather data for vessel speed (VS), exhaust gas temperature (EGT) and fuel consumption (FC) as modulated by a total of 15 controlling parameters synchronously. Active dependencies were inferred based on the desirability analysis method on direct process data from a performance log. This log was maintained for a long‐term monitoring during sea voyages of a double skin bulk carrier of 55,000 DWT while in sea service.

A high composite desirability value was achieved eclipsing the 0.90 mark. Values well over the 0.9 level were also obtained for the three examined individual desirability values of VS, EGT and FC. Leading controlling parameters were discovered to be compressor pressure, fuel pump index, slip, governor index and MIP.

A Lean Six Sigma project is carried out to improve performance characteristics in ordinary maritime operations. While the company in the case study outlined in this article no longer relies on periodic inspections to determine machinery conditions, improvement on key process characteristics were nevertheless deemed worthy of ameliorating. Information retrieval from computerized continuous monitoring systems assisted in conducting experimental designs in order to obtain optimal performance. Specifically, the tuning of vessel main engine running mode was examined aiming at increasing the quality levels of output power to the shaft along with a reduction of NOx emissions.

This work adds an interesting paradigm in the critical field of maritime activities for processes in full gear while operating at sea. Maritime operations are an imperative necessity when expediting international trading transactions. It is the first time that such a case study has emanated from a real pilot Lean Six Sigma project which interlaces process efficiency enhancement with concurrent environmental muda reduction.

The purpose of this paper is to formulate recommendations from international and local examples to aid the design and delivery affirmative housing and care options for older LGBT individuals in England.

This paper combines a desk-top review conducted by the author with personal views and recommendations for practice by discussing the levers within both the Care Act and Equality Act for greater LGBT participation in the design, delivery and evaluation of housing with care services.

The provision of LGBT affirmative housing and care options for individuals in England is currently limited. International and European evidence suggests that multi-faceted, person-centred approaches are central in delivering affirmative services to older LGBT individuals.

This paper adds to a growing literature on minority housing and care services. The author draws on both a professional and personal interest in facilitating the development of LGBT affirmative services in England.

The purpose of this paper is to investigate the impact of belonging to a same-sexuality social group or network for older lesbians and bisexual women.

In total, 35 women were interviewed about a range of topics including coming out (or not) in the 1950s and 1960s, their feelings about ageing and their experiences of attending groups for lesbians and bisexual women, now and in the past.

The study found that, while the participants had different opinions of groups and their significance, the majority valued the opportunity to meet with other “like-minded” women and enjoyed a range of positive outcomes.

The nature of the space where such groups are located was significant to many as was the employment of paid leaders, not only to take up the administrative burden but to moderate and prevent cliques from forming.

The research indicates that such groups have an important role to play in alleviating loneliness and promoting positive ageing.

This research makes an important contribution to the literature about lesbian, gay and bisexual ageing which is frequently focused on gay men. Their feelings about loneliness, the role of social space and groups are often different to those of lesbian and bisexual women such as my participants, particularly those who were at the cutting edge of second-wave feminism.

The purpose of this paper is to contribute to debates about lesbian, gay, bisexual and transgender (LGBT) housing later in life by placing these in a theoretical context: social capital theory (SCT).

After a discussion of SCT, emanating from the works of Robert Putnam and Pierre Bourdieu, the paper draws on existing studies of LGBT housing later in life, identifying key concerns that are identified by this body of literature.

The paper then applies SCT to the themes drawn from the LGBT housing later in life literature to illustrate the usefulness of putting these in such a theoretical context.

Hence, overall, the paper fills an important gap in how the authors think about LGBT housing later in life; as something that is framed by issues of social networks and connections and the benefits, or otherwise, that accrue from them.

For the vast majority of cisgendered people who experience alignment between the sex they were assigned at birth, the body they have and their gender identity they are comfortable with (Schilt and Westbrook, 2009), the experience of trans people is a distant one. More of us share an experience of aging and the associated concerns about reduced independence, deterioration of health and increased need for care and support. The paper aims to discuss these issues.

For trans elders, the experience of aging has specific features that have a major impact on their lives if not understood, planned for and responded to appropriately. This paper presents findings from a qualitative study exploring trans peoples experiences, concerns and suggestions for how agencies providing elder care can better meet their expectations (Jones, 2013).

The research revealed low confidence in the ability of current aged care services to meet the needs of trans elders due to a limited understanding of the relationship between health and social care specific to trans people; undervaluing the networks in trans people’s lives; the need to demonstrate culturally competent services and real concerns regarding tackling discrimination and abuse. Despite legislative advancements, there was a sense that activism is central to tackling these issues and trans people are articulating their demands for shaping future provision. The research identifies a number of recommendations for care providers and future areas of research.

In response to identifying an absence of trans voices being heard on the subject of trans elder care, this study sought to understand expectations of services, amplify the voices of the participants and share the priorities they articulated to influence future service design and practice.

The purpose of this paper is to compare the supportive capacity of social networks of older lesbian, gay, bisexual and transsexual (LGBT) and heterosexual adults using data from Understanding Society. The principal research objective is to discern whether the companionship and community networks of older LGBT adults compensate for weaker kinship networks.

Understanding Society has data on the frequency of interaction with and proximity to family, friends and the wider community to quantify supportive capacity. Bivariate analyses reveal similarities and differences in network supportive capacity between older LGBT and heterosexual adults.

The study finds that older LGBT adults have significantly weaker kinship networks than do older heterosexual adults. Further to this, the companionship and community networks of older LGBT adults do not compensate for weaker kinship networks.

In essence, this means that many older LGBT adults have weak social networks which increases the likelihood of receiving little or no social contact and informal support which may have implications for their physical and mental well-being. This could be especially problematic for individuals who have care needs where in the context of England, the provision of state funded social care is patchy.

This study contributes evidence to an under researched area of social network analysis. Little research has explored the social networks of older LGBT adults compared with older heterosexual adults; specifically the supportive network capacity of different types of network.